Privacy Policy

About this Privacy Policy

Davinci Gold Casino respects the privacy of players and aims to handle personal information responsibly, openly and securely. This policy applies to information collected through the website, account features, customer support channels and related online services. It is intended for players in Australia and should be read together with the website’s other terms and conditions.

Personal information means information that identifies a person, or information that could reasonably be connected with an identifiable player. The information handled may vary depending on how a person uses the website. For example, a visitor who only browses public pages may provide less information than a player who opens an account, makes a deposit or completes verification.

By using the website, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, it may be requested separately. Players may withdraw consent to optional marketing at any time, although withdrawing consent does not affect processing that is required to operate an account, meet legal obligations, prevent fraud or protect the website.

How information is used and protected

Personal information is used only for reasonable purposes connected with operating a casino website and managing the relationship with players. These purposes may include:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility to use the services.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Providing customer support, investigating enquiries and resolving complaints.
• Monitoring website performance, improving features and making the service easier to use.
• Sending service messages about accounts, transactions, security, changes to terms or other important operational matters.
• Sending optional marketing communications where permitted and where the player has not opted out.
• Meeting legal, regulatory, tax, accounting and reporting obligations that apply to the service.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Information may be shared with carefully selected service providers where this is necessary for the purposes above. These providers may support payment processing, identity verification, fraud detection, website hosting, information security, customer support, communications or technical operations. They should receive only the information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to prevent suspected fraud or unlawful activity, or to protect the safety and rights of players and others. The website does not sell personal information as a general business practice. Information may be transferred or accessed across borders when service providers or technical systems are located in another country. Appropriate safeguards are intended to be used where required.

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, misuse, loss, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No online service can guarantee complete security, so players should keep passwords confidential, use secure devices and contact support promptly if they suspect that an account has been compromised.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy. Some account, transaction, identity and security records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to optional marketing communications.

How to exercise your data rights

To make a privacy request, email support@davincigoldcasino.wtf. Please explain the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it.
• Marketing consent: ask for consent to optional marketing to be withdrawn or use an available unsubscribe option in a marketing message.

A request to delete information may not remove all records immediately. Information may need to be retained for legal, security, dispute resolution, transaction or account administration purposes. In those circumstances, access or use may be restricted where appropriate, and the information will be handled only for the purpose that requires its retention.

Players may continue to receive essential service communications after opting out of marketing. These messages can include account, transaction, security, verification or policy notices. If a player believes information has been handled incorrectly, the player should contact support@davincigoldcasino.wtf so the concern can be reviewed.

This policy may be updated when website features, service providers, legal requirements or privacy practices change. The current version will apply to information handled after it is published. Players should review this page periodically for updates.